Terms & Policies
Nanuna Shop - Terms & Policies
Welcome to Nanuna Shop. By placing an order, you agree to the following terms and conditions. Please read carefully to ensure a smooth shopping experience.
Shipping Policy
All orders are shipped with a tracking number, which will be provided upon dispatch.
Estimated Shipping Times:
- Canada: 2–9 business days
- USA: 5–12 business days
- Europe: 7–12 business days
- Australia: 8–15 business days
- Other international destinations: 9–16 business days
Note: Delivery times are estimates and may vary depending on postal services and customs processing.
Nanuna Shop ensures that all items are packaged securely to minimize risk of damage during transit.
Returns & Refunds Policy
Nanuna Shop is committed to providing high-quality handmade products. Returns and refunds are governed by the following conditions:
1. Damaged or Defective Items
Should an item arrive damaged or with a manufacturing defect, the buyer must contact Nanuna Shop immediately and provide photographic evidence of the issue. Upon verification, Nanuna Shop will provide a prepaid return shipping label for the item to be returned.
Once the returned item is received and inspected, a full refund will be issued, including the original shipping cost.
2. Returns for Non-Defective Items
If a buyer elects to return an item for reasons unrelated to damage or defect, the buyer shall pay for the return shipping. Once the returned item is received in its original condition, Nanuna Shop will issue a refund for the product cost only. The original shipping fee will not be reimbursed.
3. Return Procedure
- The buyer must contact Nanuna Shop with the order number and reason for return prior to shipment within 14 days after receipt.
- Items must be returned securely packaged. Tracked shipping is recommended to prevent loss during transit.
- Refunds will be processed within 14 business days of receipt of the returned item in satisfactory condition.
4. Handmade Product Variations
All items are handcrafted. Minor variations in size, color, or design are inherent to the handmade process and do not constitute a defect.
Color Variations: Due to manufacturer differences, the color shade of wire products may vary slightly between separate orders. Nanuna Shop cannot guarantee an exact match for future orders.
5. Address and Shipping Responsibility
Nanuna Shop is not liable for delays or non-delivery resulting from incorrect, incomplete, or undeliverable addresses. If a package is returned due to address issues, the buyer is responsible for any additional shipping fees if reshipment is requested. Alternatively, the buyer may request a refund; in such cases, only the original product cost will be refunded, excluding the original shipping fee.
Contact Information
For questions regarding policies, returns, or shipping, please contact:
Response time: 24–48 business hours.